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IT & Technology Award 2015
Project Manager, CRM
Starting December 2011
Indian Institute of Management, Lucknow
2005 – 2007
National Institute of Technology Rourkela
B Tech, Mechanical Engineering
1999 – 2003
Ispat English Medium School
ICSE & ISC
1987 – 1999
Professional experience of working in IT/ Business Process Consulting and Manufacturing Operations of over 9 years.
Executed multiple consulting assignments including CRM Implementation & Enhancements, Change Management, Business Case Creation, Benefit Realisation, Business Process Harmonisation and Re-design, Functional Requirements Gathering, ERP Package Evaluation, Offshorability Portfolio Analysis of IT Applications, Business Process Assessment and Benchmarking.
Experienced in Business Development activities including IT solution design, creating RFP responses and developing practice collaterals
Rich experience of working with multiple clients in the Infrastructure, Gas & Power Supply, Wholesale Distribution, Diversified Manufacturing, Office Equipment and Automotive industry
Specialties: Change Management, Business Case Creation, Benefit Realisation, Business Process Harmonisation, Business Process Assessment and Benchmarking, Gap Analysis, ERP Package Evaluation, Offshorability Portfolio Analysis, Process Mapping, Requirements Gathering, Workflow Design, Business Development, PRINCE2, CRM, Salesforce, Siebel
Business Analyst/ Project Manager, CRM
July 2014 – Present (1 year)St Albans, United Kingdom
Salesforce service cloud implementation in customer contact centres globally
Multiple Siebel functionality enhancements across European customer contact centre operations
Silverpop email automation tool for customer communications
Siebel/ Salesforce integration for Cisco IVR implementation across multiple European customer contact centres
Specific responsibilities include:
- Business process design
- Requirements management
- Solution design & review
- Project planning, management and reporting
- Working with multiple 3rd party vendors for managing project delivery
- UAT planning and sign-off
Cognizant Business Consulting
July 2007 – June 2014 (7 years)
Business Change Mangagement for SharePoint implementation programme at leading rail infrastructure management company in the UK
Business Case Creation, together with business process re-engineering and workflow design for ERP system replacement, at one of the leading building material distributor in UK, headquartered in Paris. Business Processes of Order to Cash and Procure to Pay cycles covered in the assesment.
Assessment of As-Is state for the Power business of a leading Gas and ELECTRICITY SUPPLIER in UK: with respect to processes, systems and people; identifying pain points; performing gap analysis; defining and prioritising improvement initiatives. Business areas for assessment include: Sales, Procurement, Pricing, Billing & Credit Management, Settlements and Commercial Operations.
Offshorability Portfolio Analysis of IT applications for a large US based diversified manufacturer with annual revenues of over $ 25 billion.
ERP Package Evaluation for a large US based diversified manufacturer with annual revenues of over $ 25 billion.
Sales & Operations Planning Process Assessment, for a large US based manufacturer of farm & forestry equipments.
Steel Authority of India Limited
December 2003 – June 2005 (1 year 7 months)
Planning and scheduling maintenance activities and inventory management at shop level
Supervising maintenance activities and coordinating with centralized maintenance agencies
In the media: