Civil Service & Public Sector Award 2018
Rochdale, Greater Manchester
Rochdale Borough Council
Digital Services Lead
Rahna’s work has attracted much acclaim and awards including:
- Awarded 4 out of a possible 4 stars for three consecutive years and selected as one of the reviewers’ 8 favourite websites out of almost 500 public sector websites reviewed. (SOCITM ‘Better Connected’)
- Lauded as one of the 'great council websites' - http://www.delib.net/dblog/council-websites-become-more-citizen-centric/
- Gold award received for Business Section of website - http://www.rochdale.gov.uk/pdf/2013-11-19-SmallBusinessRatesRelief-goldaward-v1.pdf
- Awarded the Internet Crystal Mark by the Plain English Campaign
- Reduced face-to-face contact by approx. 150,000 per year – delivering recurring six figure savings whilst improving access to service for benefit claimants
For http://rochdaleliteraturefestival.co.uk/ :
- Contributed to the success of Rochdale’s inaugural ‘Literature and Ideas Festival’, achieving national recognition with a council invitation to Buckingham Palace.
- Public recognition from the Ministry of Defence as an exemplar of best practice:
- Lauded by the Royal British Legion (http://www.rochdale.gov.uk/pdf/2013-11-11-actionforarmedforces-v1.pdf) and recognised by national government with a council invitation to 10 Downing Street.
Rahna is well known and extremely active as a digital leader in public services. She is the founder of iNetwork’s ‘Web Managers Group’, which provides mentoring and networking opportunities for public service professionals nationwide.
Rahna shares best practice as a regular speaker/presenter at ShareDigital, SOCITM England, SOCITM Scotland and iNetwork events across Britain, leading discussions on topics including channel shift, mobile usability and digital service development.
Rahna contributed to SOCITM Insight’s ‘Better with Less’ report about delivering local public services in the digital age (link) and has also recently started tweeting: https://mobile.twitter.com/rahnariley.
Away from work, Rahna is a member of Badminton England, and is an accredited volunteer coach at Rochdale Junior Badminton Club, where she can pass on her passion, skills and knowledge to local children. This role saw Rahna shortlisted for the ‘Changing Lifestyles Award’ at Rochdale Borough Sports Awards.
Rahna is also (at the time of writing) the only female Asian badminton player in the Oldham and Rochdale badminton league and the 2 badminton clubs she plays for.
Rahna also has a busy and rewarding home life, as wife to her disabled (absence of arms) husband, Haydn, and mother to four children.
When opportunities to relax do arise, Rahna’s hobbies include fashion and taking European city breaks with her family.
In the media:
Rahna’s contributions have been recognised in:
- Industry publications (e.g. SOCITM Better Connected Report)
- Local media (http://www.rochdaleonline.co.uk/news-features/2/news-headlines/80375/council-website-praised, http://www.rochdale.gov.uk/the_council/more_about_the_council/performance/website_accolades.aspx)
- Directly through customer feedback (http://www.rochdale.gov.uk/council_and_democracy/performance/website_accolades/website_redesign_and_feedback.aspx).